{
    "id": 1913,
    "date": "2026-08-18T18:19:58",
    "date_gmt": "2026-08-18T18:19:58",
    "guid": {
        "rendered": "https:\/\/staging.retesim.com\/?page_id=1913"
    },
    "modified": "2026-09-04T19:43:45",
    "modified_gmt": "2026-09-04T17:43:45",
    "slug": "installation-guide",
    "status": "publish",
    "type": "page",
    "link": "https:\/\/retesim.com\/en\/installation-guide\/",
    "title": {
        "rendered": "Installation Guide"
    },
    "content": {
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p{color:var(--muted);font-size:14px;line-height:1.68;margin-bottom:0}\n.ri-help{display:grid;grid-template-columns:auto 1fr auto;align-items:center;gap:27px;padding:42px 46px;border:1px solid var(--line);border-radius:26px;background:#fff;box-shadow:0 14px 36px rgba(15,23,42,.06)}\n.ri-help-icon{display:grid;place-items:center;width:62px;height:62px;border-radius:20px;background:#eef2ff;color:var(--indigo);font-size:28px}\n.ri-help h2{font-size:28px;letter-spacing:-.025em;margin-bottom:7px}.ri-help p{color:var(--muted);font-size:16px;line-height:1.65;margin-bottom:0}\n.ri-actions{display:flex;gap:12px;flex-wrap:wrap}\n.ri-final{padding:30px 0 84px;background:var(--soft)}\n.ri-final-box{position:relative;overflow:hidden;text-align:center;padding:62px 30px;border-radius:30px;background:linear-gradient(135deg,#312e81,#4338ca 55%,#2563eb);color:#fff;box-shadow:0 22px 50px rgba(49,46,129,.22)}\n.ri-final-box:before{content:\"\";position:absolute;width:270px;height:270px;border-radius:50%;right:-100px;top:-140px;background:rgba(255,255,255,.1)}\n.ri-final h2{position:relative;font-size:clamp(31px,4vw,44px);line-height:1.15;letter-spacing:-.035em;margin-bottom:24px}.ri-final .ri-btn{position:relative}\n@media(max-width:950px){\n .ri-hero-grid{grid-template-columns:1fr .72fr;gap:35px}.ri-details,.ri-before,.ri-after{grid-template-columns:1fr}\n .ri-trouble-grid{grid-template-columns:1fr}.ri-help{grid-template-columns:auto 1fr}.ri-actions{grid-column:2}\n}\n@media(max-width:700px){\n .ri-container{width:min(100% - 28px,1120px)}.ri-hero{padding:58px 0 48px}.ri-hero-grid{grid-template-columns:1fr;text-align:center}\n .ri-hero h1{font-size:41px}.ri-hero p{font-size:17px}.ri-visual{min-height:315px}.ri-orbit{width:290px;height:290px}.ri-phone{width:168px;height:294px}\n .ri-section{padding:54px 0}.ri-section-head{margin-bottom:30px}.ri-title{font-size:32px}\n .ri-before{padding:28px 22px;border-radius:22px}.ri-prep-list,.ri-android-grid,.ri-methods{grid-template-columns:1fr}\n .ri-platform,.ri-method{padding:24px;border-radius:20px}.ri-platform-head{align-items:flex-start}.ri-platform h3{font-size:24px}\n .ri-email{padding:22px}.ri-detail-row{grid-template-columns:1fr;gap:4px}.ri-after{gap:28px}\n .ri-help{grid-template-columns:1fr;padding:28px 22px;border-radius:22px}.ri-help-icon{width:54px;height:54px}.ri-actions{grid-column:auto;display:grid;grid-template-columns:1fr;width:100%}\n .ri-actions .ri-btn{width:100%}.ri-final{padding:18px 0 60px}.ri-final-box{padding:46px 22px;border-radius:24px}.ri-final .ri-btn{width:100%}\n}\n<\/style>\n\n<main class=\"retesim-install\">\n <section class=\"ri-hero\">\n  <div class=\"ri-container ri-hero-grid\">\n   <div><span class=\"ri-kicker\">Quick setup guide<\/span><h1>How to install your eSIM<\/h1><p>Follow these simple steps to get your eSIM ready for your trip.<\/p><\/div>\n   <div class=\"ri-visual\" aria-label=\"Phone scanning an eSIM QR code\"><div class=\"ri-orbit\"><\/div><div class=\"ri-phone\"><div class=\"ri-screen\"><div class=\"ri-qr\"><i><\/i><i><\/i><i><\/i><i><\/i><i><\/i><i><\/i><i><\/i><i><\/i><i><\/i><i><\/i><i><\/i><i><\/i><i><\/i><i><\/i><i><\/i><i><\/i><i><\/i><i><\/i><i><\/i><i><\/i><i><\/i><i><\/i><i><\/i><i><\/i><i><\/i><\/div><strong>Scan to install<\/strong><span>Your eSIM details arrive by email<\/span><\/div><\/div><\/div>\n  <\/div>\n <\/section>\n\n <section class=\"ri-section\">\n  <div class=\"ri-container\">\n   <div class=\"ri-before\">\n    <div><span class=\"ri-eyebrow\">Before you start<\/span><h2>Prepare your phone for installation<\/h2><p>A few quick checks can prevent most installation problems.<\/p><a class=\"ri-btn\" href=\"https:\/\/retesim.com\/en\/compatible-devices\/\">Check Compatible Devices<\/a><\/div>\n    <div class=\"ri-prep-list\">\n     <div class=\"ri-prep\"><span class=\"ri-check\">\u2713<\/span><span>Confirm that your exact device model supports eSIM.<\/span><\/div>\n     <div class=\"ri-prep\"><span class=\"ri-check\">\u2713<\/span><span>Confirm that the device is carrier or network unlocked.<\/span><\/div>\n     <div class=\"ri-prep\"><span class=\"ri-check\">\u2713<\/span><span>Use a stable internet or Wi-Fi connection during installation.<\/span><\/div>\n     <div class=\"ri-prep\"><span class=\"ri-check\">\u2713<\/span><span>Keep the email and eSIM details received after purchase.<\/span><\/div>\n    <\/div>\n   <\/div>\n  <\/div>\n <\/section>\n\n <section class=\"ri-section ri-soft\">\n  <div class=\"ri-container ri-details\">\n   <div class=\"ri-email\">\n    <div class=\"ri-email-top\"><span class=\"ri-mail-icon\">\u2709<\/span><div><strong>Your eSIM details<\/strong><span>Sent after the completed order is successfully processed<\/span><\/div><\/div>\n    <div class=\"ri-detail-row\"><strong>ICCID<\/strong><span>The unique identification number of your eSIM.<\/span><\/div>\n    <div class=\"ri-detail-row\"><strong>LPA Code<\/strong><span class=\"ri-code\">Manual installation data supplied with your eSIM<\/span><\/div>\n    <div class=\"ri-detail-row\"><strong>QR Code<\/strong><span>A scannable image generated from the supplied LPA code.<\/span><\/div>\n    <div class=\"ri-detail-row\"><strong>Plan details<\/strong><span>Plan validity and remaining data may also appear when available for your eSIM.<\/span><\/div>\n   <\/div>\n   <div>\n    <span class=\"ri-eyebrow\">Find your eSIM details<\/span>\n    <h2 class=\"ri-title\">Check the email sent after your order<\/h2>\n    <p class=\"ri-subtitle\">After your order is successfully processed, you\u2019ll receive an email containing the details needed to install your eSIM. Keep this email available during setup.<\/p>\n    <div class=\"ri-note\"><strong>Additional plan details:<\/strong> Your email may include extra information about your eSIM. Follow the installation details shown in the email and contact us if anything is unclear.<\/div>\n   <\/div>\n  <\/div>\n <\/section>\n\n <section class=\"ri-section\">\n  <div class=\"ri-container\">\n   <div class=\"ri-section-head\"><span class=\"ri-eyebrow\">Apple devices<\/span><h2 class=\"ri-title\">iPhone installation<\/h2><p class=\"ri-subtitle\">Menu wording can vary slightly by iOS version and region.<\/p><\/div>\n   <article class=\"ri-platform\">\n    <div class=\"ri-platform-head\"><div class=\"ri-platform-icon\">A<\/div><div><h3>Install using the QR code<\/h3><p>Based on Apple&#8217;s current eSIM setup guidance.<\/p><\/div><\/div>\n    <div class=\"ri-steps\">\n     <div class=\"ri-step\">Open Settings and select Cellular or Mobile Data.<\/div>\n     <div class=\"ri-step\">Tap Add eSIM or Set Up Cellular, then choose Use QR Code.<\/div>\n     <div class=\"ri-step\">Display the QR image from your email on another screen and position it inside the scanner.<\/div>\n     <div class=\"ri-step\">When the plan is detected, tap Continue and follow the on-screen steps to add it.<\/div>\n     <div class=\"ri-step\">Give the new eSIM a clear label so you can identify it later.<\/div>\n    <\/div>\n    <a class=\"ri-official\" href=\"https:\/\/support.apple.com\/en-us\/118669\" target=\"_blank\" rel=\"noopener\">View official Apple instructions \u2197<\/a>\n   <\/article>\n  <\/div>\n <\/section>\n\n <section class=\"ri-section ri-soft\">\n  <div class=\"ri-container\">\n   <div class=\"ri-section-head\"><span class=\"ri-eyebrow\">Android devices<\/span><h2 class=\"ri-title\">Samsung Galaxy and Google Pixel<\/h2><p class=\"ri-subtitle\">Android menu names can differ by model, region and software version. Follow the closest matching option on your phone.<\/p><\/div>\n   <div class=\"ri-android-grid\">\n    <article class=\"ri-platform\">\n     <div class=\"ri-platform-head\"><div class=\"ri-platform-icon\">S<\/div><div><h3>Samsung Galaxy<\/h3><p>Typical current Galaxy path<\/p><\/div><\/div>\n     <div class=\"ri-steps\">\n      <div class=\"ri-step\">Open Settings \u2192 Connections \u2192 SIM manager.<\/div>\n      <div class=\"ri-step\">Tap Add eSIM, then choose the option to scan a QR code.<\/div>\n      <div class=\"ri-step\">Scan the QR image from your email and follow the on-screen download and setup steps.<\/div>\n      <div class=\"ri-step\">Label the eSIM so it is easy to select for your trip.<\/div>\n     <\/div>\n     <a class=\"ri-official\" href=\"https:\/\/www.samsung.com\/ph\/support\/mobile-devices\/galaxy-esim-and-supported-network-carriers\/\" target=\"_blank\" rel=\"noopener\">View official Samsung instructions \u2197<\/a>\n    <\/article>\n    <article class=\"ri-platform\">\n     <div class=\"ri-platform-head\"><div class=\"ri-platform-icon\">G<\/div><div><h3>Google Pixel<\/h3><p>Typical current Pixel path<\/p><\/div><\/div>\n     <div class=\"ri-steps\">\n      <div class=\"ri-step\">Open Settings \u2192 Network &amp; internet \u2192 SIMs.<\/div>\n      <div class=\"ri-step\">Tap Add SIM, then choose Set up an eSIM.<\/div>\n      <div class=\"ri-step\">Use the offered QR-code option and scan the image from your email.<\/div>\n      <div class=\"ri-step\">Follow the instructions shown on the phone to finish setup.<\/div>\n     <\/div>\n     <a class=\"ri-official\" href=\"https:\/\/support.google.com\/pixelphone\/answer\/16115470?hl=en\" target=\"_blank\" rel=\"noopener\">View official Google instructions \u2197<\/a>\n    <\/article>\n   <\/div>\n  <\/div>\n <\/section>\n\n <section class=\"ri-section\">\n  <div class=\"ri-container\">\n   <div class=\"ri-section-head\"><span class=\"ri-eyebrow\">Installation methods<\/span><h2 class=\"ri-title\">QR code and manual installation<\/h2><p class=\"ri-subtitle\">Use the QR code whenever possible. Keep the supplied manual installation code available as an alternative.<\/p><\/div>\n   <div class=\"ri-methods\">\n    <article class=\"ri-method\"><div class=\"ri-method-icon\">\u25a6<\/div><h3>Install with the QR code<\/h3><p>Open your phone&#8217;s Add eSIM flow and scan the QR image from the order email.<\/p><ol><li>Show the QR image on a second device or printed page.<\/li><li>Keep the entire code visible and well lit.<\/li><li>Follow the phone&#8217;s on-screen setup prompts.<\/li><\/ol><\/article>\n    <article class=\"ri-method\"><div class=\"ri-method-icon\">\u2328<\/div><h3>Use the supplied LPA code<\/h3><p>Your email may also include an LPA code for manual installation.<\/p><ol><li>Choose manual or activation-code entry only if your device offers it.<\/li><li>Enter the supplied LPA value exactly as shown.<\/li><li>If the phone requires separate fields that the email does not provide, stop and contact support.<\/li><\/ol><\/article>\n   <\/div>\n   <div class=\"ri-caution\"><strong>Important:<\/strong> If your phone asks for separate SM-DP+, Activation Code or Confirmation Code fields that are not shown in your email, do not guess or split the supplied value. Contact us for help.<\/div>\n  <\/div>\n <\/section>\n\n <section class=\"ri-section ri-soft\">\n  <div class=\"ri-container ri-after\">\n   <div>\n    <span class=\"ri-eyebrow\">After installation<\/span><h2 class=\"ri-title\">Select the new eSIM for mobile data<\/h2><p class=\"ri-subtitle\">Once the eSIM has been added, identify it by its label and select it for mobile data when appropriate for your trip.<\/p>\n    <div class=\"ri-after-list\">\n     <div class=\"ri-after-item\"><span class=\"ri-after-num\">01<\/span><span>Open your phone&#8217;s SIM or mobile network settings.<\/span><\/div>\n     <div class=\"ri-after-item\"><span class=\"ri-after-num\">02<\/span><span>Find the new eSIM and give it a recognizable travel label.<\/span><\/div>\n     <div class=\"ri-after-item\"><span class=\"ri-after-num\">03<\/span><span>Select it as the mobile-data line when appropriate.<\/span><\/div>\n     <div class=\"ri-after-item\"><span class=\"ri-after-num\">04<\/span><span>Follow any plan-specific instructions supplied with your eSIM.<\/span><\/div>\n    <\/div>\n   <\/div>\n   <aside class=\"ri-verify\"><h3>Confirm plan-specific details<\/h3><p>Activation timing, data-roaming requirements and reinstallation rules can vary by plan. Follow the instructions supplied with your specific eSIM or contact support before travel if anything is unclear.<\/p><\/aside>\n  <\/div>\n <\/section>\n\n <section class=\"ri-section\">\n  <div class=\"ri-container\">\n   <div class=\"ri-section-head\"><span class=\"ri-eyebrow\">Troubleshooting<\/span><h2 class=\"ri-title\">Common installation situations<\/h2><p class=\"ri-subtitle\">If a problem depends on the specific plan or eSIM status, contact us before trying unverified changes.<\/p><\/div>\n   <div class=\"ri-trouble-grid\">\n    <article class=\"ri-trouble\"><div class=\"ri-trouble-icon\">\u25a6<\/div><h3>QR code won&#8217;t scan<\/h3><p>Show the QR code on another screen, increase its size and brightness, and keep the full image inside the scanner. If available, try the supplied LPA code through your phone&#8217;s supported manual option. Contact us if it still fails.<\/p><\/article>\n    <article class=\"ri-trouble\"><div class=\"ri-trouble-icon\">?<\/div><h3>eSIM option isn&#8217;t visible<\/h3><p>Recheck the exact device model, regional variant and carrier-unlock status. Menu names can vary. Consult the manufacturer or your mobile operator if the Add eSIM option is missing.<\/p><\/article>\n    <article class=\"ri-trouble\"><div class=\"ri-trouble-icon\">!<\/div><h3>Installed but no connection<\/h3><p>Confirm that the new eSIM is enabled and selected for mobile data, then follow the instructions supplied with the plan. Contact us for checks that depend on the specific eSIM or destination.<\/p><\/article><article class=\"ri-trouble\"><div class=\"ri-trouble-icon\">\u27f3<\/div><h3>No connection right after installing<\/h3><p>Make sure Data Roaming is enabled for your Retesim eSIM line in your device\u2019s network settings. If the connection does not appear immediately after installation, restart your device and try again \u2014 this is a general troubleshooting step and is not required for every device.<\/p><\/article>\n   <\/div>\n  <\/div>\n <\/section>\n\n <section class=\"ri-section ri-soft\">\n  <div class=\"ri-container\">\n   <div class=\"ri-help\"><div class=\"ri-help-icon\">?<\/div><div><h2>Need help with your eSIM?<\/h2><p>Review the FAQ or contact us if installation does not work as expected.<\/p><\/div><div class=\"ri-actions\"><a class=\"ri-btn ri-btn-outline\" href=\"https:\/\/retesim.com\/en\/faq\/\">View FAQ<\/a><a class=\"ri-btn\" href=\"https:\/\/retesim.com\/en\/contact\/\">Contact Us<\/a><\/div><\/div>\n  <\/div>\n <\/section>\n\n <section class=\"ri-final\"><div class=\"ri-container\"><div class=\"ri-final-box\"><h2>Need an eSIM for your next trip?<\/h2><a class=\"ri-btn ri-btn-light\" href=\"https:\/\/retesim.com\/en\/yesim-grouped-products\/\">Browse eSIM Plans<\/a><\/div><\/div><\/section>\n<\/main>",
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        "rendered": "<p>Quick setup guide How to install your eSIM Follow these simple steps to get your eSIM ready for your trip. Scan to installYour eSIM details arrive by email Before you start Prepare your phone for installation A few quick checks can prevent most installation problems. Check Compatible Devices \u2713Confirm that your exact device model supports [&hellip;]<\/p>",
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