{"id":2209,"date":"2026-10-13T13:56:36","date_gmt":"2026-10-13T11:56:36","guid":{"rendered":"https:\/\/retesim.com\/complaints\/"},"modified":"2026-10-13T13:56:36","modified_gmt":"2026-10-13T11:56:36","slug":"complaints","status":"publish","type":"page","link":"https:\/\/retesim.com\/sr\/complaints\/","title":{"rendered":"Reklamacije i odustanak"},"content":{"rendered":"<h2 class=\"wp-block-heading\">1. Reklamacije<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ako eSIM nije isporu\u010den ili usluga ne radi onako kako je opisano, imate pravo na reklamaciju u skladu sa Zakonom o za\u0161titi potro\u0161a\u010da.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Kako se podnosi reklamacija:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>e-mailom na support@retesim.com<\/li>\n\n\n<li>telefonom na +381 60 319 9993<\/li>\n\n\n<li>pisanim putem na adresu: Igor Stjelja PR Trgovina preko interneta ADRIO DIGITAL Beograd, Nova 110 br. 17, 11060 Beograd<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">U reklamaciji navedite: broj porud\u017ebine, ime i e-mail kori\u0161\u0107en pri kupovini, model ure\u0111aja i kratak opis problema (po mogu\u0107stvu sa snimkom ekrana). Uz reklamaciju mo\u017eete prilo\u017eiti i ra\u010dun ili drugi dokaz o kupovini.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Rokovi:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Prijem reklamacije potvr\u0111ujemo bez odlaganja, uz broj pod kojim je zavedena u evidenciji reklamacija.<\/li>\n\n\n<li>Odgovor na reklamaciju dajemo najkasnije u roku od 8 dana od dana prijema.<\/li>\n\n\n<li>Reklamaciju re\u0161avamo najkasnije u roku od 15 dana od dana podno\u0161enja.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Reklamaciju mo\u017eemo re\u0161iti isporukom novog eSIM-a ili paketa, ili povra\u0107ajem dela ili celog iznosa. Evidenciju primljenih reklamacija \u010duvamo najmanje dve godine.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ako niste zadovoljni re\u0161enjem, mo\u017eete pokrenuti vansudsko re\u0161avanje potro\u0161a\u010dkog spora pred telom za vansudsko re\u0161avanje sporova sa liste koju vodi ministarstvo nadle\u017eno za za\u0161titu potro\u0161a\u010da.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Pravo na odustanak od ugovora<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ugovor zaklju\u010den na daljinu mo\u017eete raskinuti u roku od 14 dana od dana zaklju\u010denja, bez navo\u0111enja razloga, slanjem izjave o odustanku na support@retesim.com ili na adresu prodavca. Mo\u017eete koristiti obrazac ispod.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Po\u0161to je eSIM digitalna usluga koja se isporu\u010duje odmah, pravo na odustanak prestaje kada isporuka (generisanje eSIM-a) zapo\u010dne uz va\u0161u izri\u010ditu prethodnu saglasnost datu prilikom kupovine i potvrdu da time gubite pravo na odustanak. Povra\u0107aj u ostalim slu\u010dajevima opisan je u dokumentu <a href=\"https:\/\/retesim.com\/sr\/refund_returns\/\">Politika povra\u0107aja novca<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Obrazac za odustanak od ugovora zaklju\u010denog na daljinu<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Prima: Igor Stjelja PR Trgovina preko interneta ADRIO DIGITAL Beograd, Nova 110 br. 17, 11060 Beograd, support@retesim.com<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ovim obave\u0161tavam da odustajem od ugovora o kupovini slede\u0107e usluge: ______________<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Broj porud\u017ebine: ______________   Datum porud\u017ebine: ______________<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ime i prezime: ______________<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Adresa: ______________<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">E-mail: ______________<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Datum: ______________<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Potpis (samo ako se obrazac \u0161alje u papirnom obliku): ______________<\/p>","protected":false},"excerpt":{"rendered":"<p>1. Complaints If your eSIM was not delivered or the service does not work as described, you have the right to file a complaint in accordance with the Consumer Protection Act. How to file a complaint: In your complaint, please state: your order number, the name and e-mail address used for the purchase, your device [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2209","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/retesim.com\/sr\/wp-json\/wp\/v2\/pages\/2209","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/retesim.com\/sr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/retesim.com\/sr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/retesim.com\/sr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/retesim.com\/sr\/wp-json\/wp\/v2\/comments?post=2209"}],"version-history":[{"count":0,"href":"https:\/\/retesim.com\/sr\/wp-json\/wp\/v2\/pages\/2209\/revisions"}],"wp:attachment":[{"href":"https:\/\/retesim.com\/sr\/wp-json\/wp\/v2\/media?parent=2209"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}